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Scale up with software outsourcing: here’s how to do itOctober 3, 2023
As software companies in Australia continue to offer world-class services to local and international clientele alike, many businesses are keen to scale in order to meet customer expectations and regulatory requirements. However, scaling up needs to happen with little downtime, as businesses now face massive pressure from operating in markets that are rife with competitors, and customers have access to multiple options.
With customer abandonment rates high and brand loyalty dwindling, businesses know they need to act – and do so quickly enough. Smaller companies particularly have more at stake, as teams need to multitask in order to keep things moving. Software outsourcing can help take some of the burden off from businesses, as expert teams take care of all things software development – while business teams free themselves to focus on other, more pressing tasks.
As an established software outsourcing agency, we at EFutures can share some valuable tips we’ve acquired through hands-on experience over the years, especially in the context of scalability. Read on to know more!
Why outsource software development in the first place?
Save on costs
With software outsourcing, your business can save significant amounts of money, starting from just the short-term. With no administrative duties required to hire, pay and retain in-house overheads, companies can save on costs in exchange for a monthly fee or one-off retainer. Additionally, the adoption of cloud services has further leveraged software outsourcing and the cost savings associated with it, as pay-per-use models for virtual infrastructure enable businesses to purchase no infrastructure of their own, and only pay for what they use.
Hire the finest talent
When you engage in software outsourcing, software companies will do the hard work of sourcing the right talent on your behalf. This means that you need not worry about headhunting, hiring and other employee administration duties, as your software outsourcing agency will take care of all of this; you only need to specify the qualifications and skills you require, so they can source someone suitable based on those parameters.
Additionally, software outsourcing also enables talent sourcing beyond regional and even national borders. As teams are already distributed remotely, businesses need not worry about having an employee geographically in close proximity. As a result, this opens up the opportunity to recruit high quality candidates from anywhere in the world – something that wasn’t always possible before, unless such candidates were promised visas and sponsored accommodation for relocation.
Reclaim your time for what truly matters
As a growing business, you know you’ve got a lot on your plate. This is especially true for fast-moving startups, where smaller teams have to juggle multiple duties in order to get tasks done and meet project deadlines. Running an in-house software development team can consume large amounts of time as well as effort on the part of your management team.
Freeing your managerial staff to focus on tasks of a more strategic and analytical nature can raise productivity within your business, as well as help scale up when it comes to seasonal demand peaks. Teams will also have more time to spend with customers, thereby giving them the leverage to offer improved customer service via tailored experiences.
With global outsourcing and EFutures, our time-tested expertise has helped our clients win so much of their time back, so they can focus on areas that require their undivided attention!
Adopt new technologies faster
The best software outsourcing agencies have the correct expertise as well as resources to implement new technologies as they appear, for their clientele. From AI-powered chatbots to workflow automation capabilities, your software outsourcing agency can help your business scale quickly in the event of adopting any new technology, with faster times to market as well as ROI.
The industry of software development in Australia understands the importance of not just scaling up – but scaling up fast enough so any opportunities aren’t missed by your business. With businesses competing for customer attention across markets that are already saturated with multiple options, one needs to scale (and fast!) – else lose out to their competitors.
The right software outsourcing agency therefore understands this, and will expedite with the right resources and manpower to implement emerging technologies on behalf of your business, so your products and services can stand out in your market(s) of operation.
Software outsourcing tips to work effectively
Close any gaps
When you first start working with a software outsourcing agency, chances are that you will notice multiple gaps – and gaps of all kinds. From varying styles of communication to broad time zones, this is very much normal, but these need to be fixed and closed in order to facilitate smooth collaboration between teams.
Some out of many of these gaps in software outsourcing include:
- Communication gaps: Although gaps in communication styles as well as how different team members articulate ideas are fairly common in new software outsourcing settings, not all teams are successful in resolving these from the get-go to ensure smoother collaboration. Both sides need to be perceptive in order to identify and subsequently express where gaps lie, so ground rules can be established to deliver clarity when communicating in the future.
- Time zone gaps: If your software outsourcing agency is located in a different continent, you will need to figure collaboration timings that are convenient for both teams. At the start of a new partnership, discuss which timings work for both teams, so that regular meetings can be scheduled for those time slots, and everyone is able to participate without inconvenience. However, software outsourcing agencies may need to adjust more so in the interest of their clientele, in order to accommodate regular discussions and ensure progress is smooth when it comes to the project at hand.
- Cultural gaps: This ties in closely with communication styles varying between teams, as team members may articulate ideas and thoughts in ways that are different to that of the business. Although the onus is more towards the software outsourcing agency, both parties need to identify any lapses in communication and adjust their articulation styles in order to convey feedback better.
With the advent of real-time workspaces and version control, it is easy to assume that regular meetings are unnecessary, as every team member is aware of what they are responsible for. Even if it seems like there is nothing to discuss during a typical work day, resist the temptation to cancel the daily meeting. Upon convening, it is likely that teams may share supplementary feedback which, while omitted from emails as it may not be as important, can be comfortably shared over a virtual face-to-face meeting.
Additionally, remote work environments, while convenient and cost-effective for modern day businesses, can still evoke feelings of isolation. Therefore, meeting regularly can help foster a work environment that is less alienating, and more collaborative.
Document every task
As software outsourcing teams commonly function on a remote model, every item of importance needs to be formally documented. It is easy to do this nowadays, as leading cloud project management tools are excellent at delivering project roadmaps and workspaces that are shared among all team members. Task management capabilities enable project managers to assign tasks to relevant team members in a click or two, while automatic alerts notify each team member on what is due.
Task dependencies are another useful feature offered by top cloud project management tools, which create instant connections to other existing tasks as well as team members connected to those tasks. As a result, businesses and agencies alike can document even the smallest items to maintain transparency amongst teams, across the software development lifecycle.
Prioritise, prioritise, prioritise!
As your business expands and tasks accumulate, scope creep and bottlenecks are bound to appear. As common as these predicaments are, prevent them from becoming perpetual within your business as well as software development processes, by nipping them in the bud as soon as they are identified.
This means that you as a business leader, together with your software project manager, need to determine which tasks matter the most, and therefore require your team’s attention. Together with relevant team members by your side, identify which tasks are urgent, and aim towards resolving them first, while remaining tasks can be addressed after.
Alternatively, smaller, bite-sized tasks can be tackled first, while larger tasks are addressed after. While not always viable, this can still help clear the bucket of pending tasks faster, aiding team productivity in turn.
Software outsourcing is a great way to build high quality websites and mobile applications that can stay in lockstep with shifting business and consumer trends. However, it is important for businesses to identify a software outsourcing company that is suitable for their specific needs, especially in terms of effective communication capabilities and technologies offered.
Conversely, competent software outsourcing agencies will also step up and accommodate client requests, especially in the wake of wide time zone gaps and emergency debugging – two out of many factors that are imperative for quick and effective scaling.
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